So I called Equifax this am after logging into the Trust-ID site and seeing that after two weeks, the account was still stuck in Enrollment Processing. Awful. I was connected to poorly trained agents in the Philippines. They could not understand the issue. When I asked to speak to a supervisor I was simply put on hold. I called back and the same issue. Next I tried to speak to an agent in the US. I was told to redial the number. Oh great, routed back to Philippines. When I finally tried for a fourth time and demanded to speak to someone in the US, I was on hold for 10 minutes (after being promised 2 minutes) and I finally gave up.
Clearly by outsourcing this they are still more concerned about making money than helping customers protect their private information
Equifax needs to be completely wound down. It is dysfunctional from the top down.