UK ISP TalkTalk is considering cutting ties with its Indian call center provider after three employees at the site were arrested for allegedly scamming customers.
The budget telco said police in Kolkata have nabbed a trio of Wipro call center workers as part of an investigation into security practices. Wipro runs the customer service call center for TalkTalk.
“Acting on information supplied by TalkTalk, the local Police have arrested three individuals who have breached our policies and the terms of our contract with Wipro,” TalkTalk said in a statement posted Wednesday.
I am not a big fan of the outsourcing option.In my experience, it just builds customer resentment for the shoddy sub-standard service delivered. Best to keep these jobs at home.